Troubleshooting for K2 Series Network Connection Failure

Briefly describe Creality Print, help you quickly install, set up, slice, and immediately start printing.

This guide provides an overview of using CFS-related functions within the Device Details page of Creality Print.

A brief introduction to the interface layout of Creality Print to help you understand and familiarize with the functions of each module.

Provide a brief introduction to the Creality Print slicing parameter settings, including choosing system presets , setting and saving user presets, to help you better complete your 3D printing.

You can use the color painting feature to add colors to the model. Once coloring is complete, the model can be sliced into G-code paths for printing with various filaments, resulting in a finished product in color.

This article will introduce how to perform the first multi-color print using Creality Print after obtaining a multi-color 3D printer. The following steps will be explained in detail using the K2Plus as an example.

In any one of the following situations, warranty service wiill not be provided: × The product has exceeded its warranty period (the validity period is determined from the next day after the customer receives the product until the time of reporting the issue/local warranty period regulations are used as the criterion to determine if it's overdue); ×Unable to provide valid warranty card and product serial number; ×Damage caused by incorrect installation, use, and operation not in accordance with the instructions manual, or liquid ingress. × Damage or malfunction caused by using the product in non-specified working environments; ×Product failure or damage caused by abuse (exceeding workload, etc.) or improper maintenance (moisture, mold, liquid ingress, immersion, etc.); ×Product failure or damage caused by force majeure (such as flood, earthquake, lightning, flood, etc.); ×Unable to provide official purchase proof or documents within the warranty period, or falsifying and altering documents. × Product serial number, factory label, warranty card or other marks are torn, altered or tampered with during the warranty period; × Hardware or software malfunctions caused by flashing third-party firmware on the product without authorization during the warranty period. ×. Unauthorized modifications or additions to the product not guided by official instructions during the warranty period; × Products repaired by unauthorized service points; × Natural wear and tear caused by normal product use that does not affect product functionality; damage to components caused by normal wear and tear. ×Accessories/parts installed on non-specified compatible products and accessory/parts malfunctions caused by main equipment failure; ×Equipment failure or damage caused by using non-original parts or low-quality filaments.

Within 30 calendar days from the next day after receipt, Creality provides exchange service to customers under one of the following conditions. √ The product was damaged during transportation and proof of damage can be provided by the shipping company; √ The product significantly differs from the original product description in one or multiple important aspects. (Proof required) √ The product has non-artificial functional or structural damage that cannot be repaired. Important Notes                                                                   1. Machines that meet exchange conditions and customers who provide valid proof of purchase are eligible for exchange within the valid time frame. Beyond this time frame, exchange policy does not apply, but customers can still enjoy free after-sales service within the warranty period; 2. If the customer fails to return the original product after exchange, or if the returned product is determined by after-sales inspection to have appearance damage, missing items, or damage caused by improper packaging, the related costs shall be borne by the customer. The specific cost details shall be based on professional after-sales inspection and assessment. 3.If accessories/parts purchased separately that are determined by Creality after-sales inspection to have functional or structural issues not caused by human factors, and meet the warranty policy or have shipping errors, missing items, clear discrepancies between received accessories/parts and advertised descriptions (proof required), or shipping damage (with provided proof of damage), exchange requests can be submitted within 30 calendar days from the next day after receipt. We have the right to refuse the customer's exchange request in the following cases: × Requests for exchange made beyond 30 calendar days from the next day after receipt; ×Unable to provide valid proof of purchase or documentation during exchange, or documents are forged or altered; ×Exchange products are incomplete or have exterior damage caused by human factors; × No quality issues are found after inspection by Creality After-sales Department; × Quality issues resulting from collisions or burn-outs not caused by inherent product defects, as well as those arising from unauthorized modifications, entry of foreign substances (such as water), incorrect installation or use and operation not in accordance with the instruction manual; × Tearing, altering, or defacing labels, machine serial numbers, waterproof markings, anti-counterfeiting marks, or similar identifiers; × Product damage caused by force majeure such as fire, flood, lightning, traffic accidents, etc.; × Failure to ship the relevant product within 14 calendar days after confirming the exchange service with Creality; × Product damage during transportation, requesting exchange but unable to provide damage certificate issued by the shipping company; × Other situations described in the policy.  

Within 14 calendar days from the next day after receipt, You can apply for a return if one of the following conditions is met: √ Before the order is shipped, customers can contact customer service to cancel the order, and refunds for cancelled orders are usually processed within a week. If the order has been shipped and logistics interception fails, when customers request order cancellation, they need to wait for the rejected product to return to the warehouse for inspection before the refund is processed (completed within one week). √ Recurrence of product quality issues not caused by human factors within 14 calendar days after receiving an exchanged product. √ The product packaging, accessories/parts, tools, gifts, manuals, labelis are complete and without any artificial damage (such as scratches, stains, cracks, deformation, etc.), which does not affect resale. Important Notes                                                                   1. Valid product manufacturing code, purchase certificate, order number, contract, invoice, etc. must be provided; 2. If customers request a return due to personal reasons such as dislike, unwanted purchase, wrong order, improper use, or dissatisfaction with the product, and meet the return and refund service policy requirements, they can apply for return and refund. Customers shall bear the related return shipping costs (including other additional fees) and risks during return transportation. 3. After inspection by Creality's after-sales department, if the returned product has exterior damage, missing accessories/parts, or damage caused by improper packaging during shipping, the customer shall bear the corresponding costs. The specific damage and costs will be assessed by professional after-sales staff after receiving the returned item. 4. If Creality or authorized dealers determine through after-sales inspection that the return is not due to quality issues, and it is found that the customer has used filament, the customer shall bear the cost of the filament. 5. Since the packaging carton or packing wooden frame cannot be reused after returning to the factory, customers need to bear the packaging cost. The specific loss and cost need to be tested and calculated by professional after-sales personnel after returning. 6. Creality may delay the refund until receiving the returned goods from the customer or proof of returned goods. Once Creality receives and confirms the goods without any issues, the refund will be processed through the original payment method to the customer's account. 7. For separately purchased accessories/parts, if Creality after-sales service determines that functional or structural issues are not caused by human factors and the accessory/parts meets the warranty policy, provided that the packaging is intact and undamaged, the accessory is fully functional, all components and gifts are complete, and the item's condition does not affect resale, the customer may apply for a return and refund within 14 calendar days from the next day after receipt. In any of the following situations, Creality reserves the right to reject the customer's refund and return request： × If a refund request is made more than 14 calendar days after the date of receipt; × After the customer returns the goods, the original product cannot be shipped out, or the returned product is incomplete or the appearance is damaged due to human factors (such as damage, scratches, cracks, deformation, etc.), or items are missing or damaged, including accessories/parts, tools, gifts, packaging, etc., as well as damage to the product due to failure to pack and mail according to the original packaging method; × Unable to provide valid proof of purchase or documents for return, or forging/altering documents; × Quality issues not caused by the product's inherent quality, including collisions, burn-outs, as well as quality problems resulting from unauthorized modifications, entry of foreign substances (such as water, oil, etc.), incorrect installation, or use and operation not in accordance with instructions; × Tearing off, altering labels, machine serial numbers, or anti-counterfeiting marks; ×Product damage caused by force majeure factors such as fire, flood, lightning, traffic accidents, etc. × After confirming the return service with Creality, the corresponding product was not shipped within 14 calendar days; × After contacting Creality 3D to confirm the return service, the corresponding item is not sent within 7 natural days.