Troubleshooting for K2 Series Network Connection Failure

Briefly describe Creality Print, help you quickly install, set up, slice, and immediately start printing.

This guide provides an overview of using CFS-related functions within the Device Details page of Creality Print.

A brief introduction to the interface layout of Creality Print to help you understand and familiarize with the functions of each module.

Provide a brief introduction to the Creality Print slicing parameter settings, including choosing system presets , setting and saving user presets, to help you better complete your 3D printing.

You can use the color painting feature to add colors to the model. Once coloring is complete, the model can be sliced into G-code paths for printing with various filaments, resulting in a finished product in color.

This article will introduce how to perform the first multi-color print using Creality Print after obtaining a multi-color 3D printer. The following steps will be explained in detail using the K2Plus as an example.

In any one of the following situations, warranty service wiill not be provided: × The product has exceeded its warranty period (the validity period is determined from the next day after the customer receives the product until the time of reporting the issue/local warranty period regulations are used as the criterion to determine if it's overdue); ×Unable to provide valid warranty card and product serial number; ×Damage caused by incorrect installation, use, and operation not in accordance with the instructions manual, or liquid ingress. × Damage or malfunction caused by using the product in non-specified working environments; ×Product failure or damage caused by abuse (exceeding workload, etc.) or improper maintenance (moisture, mold, liquid ingress, immersion, etc.); ×Product failure or damage caused by force majeure (such as flood, earthquake, lightning, flood, etc.); ×Unable to provide official purchase proof or documents within the warranty period, or falsifying and altering documents. × Product serial number, factory label, warranty card or other marks are torn, altered or tampered with during the warranty period; × Hardware or software malfunctions caused by flashing third-party firmware on the product without authorization during the warranty period. ×. Unauthorized modifications or additions to the product not guided by official instructions during the warranty period; × Products repaired by unauthorized service points; × Natural wear and tear caused by normal product use that does not affect product functionality; damage to components caused by normal wear and tear. ×Accessories/parts installed on non-specified compatible products and accessory/parts malfunctions caused by main equipment failure; ×Equipment failure or damage caused by using non-original parts or low-quality filaments.

1. The complete machine (including Filament Management System such as CFS) comes with a 12-month standard warranty period (excluding some countries and areas which are subject to local policies and sales platform requirements). However, if local policies or separately purchased extended warranty services apply, the local policies or corresponding extended warranty agreements shall take precedence. 2. The warranty period for consumable parts is 3 months, and 6 months for some components. Gifts and consumables are not covered by the warranty period. In the event of missing gifts or quality issues identified upon receipt, based on the product list, a request for re-sending of replacement can be made to Creality or the original purchase channel within 7 calendar days from the next day after receipt. The actual items received shall be considered as the final item inventory. 3. The warranty period for separately purchased accessories/parts is detailed in the Warranty period. For newly received accessories/parts, the warranty period starts from the next day after product receipt. Return requests can be submitted within 14 calendar days. Exchange requests can be submitted within 30 calendar days from the next day after the product receipt. 4. Within the warranty period, customer needs to provide valid product serial number (SN), proof of purchase, order number, contract, invoice and other information; 5. The warranty period is determined from the day after the customer receives the product until the time of reporting the issue to determine if the product has exceeded its warranty period. For shipping fees, please refer to the following table: Business Type Problem Category Return Shipping Fee Outbound Shipping Fee Product Exchange Service Non-quality issues Customer-arranged Factory-arranged Quality issues Factory-arranged Factory-arranged Product Return Service Non-quality issues Customer-arranged / Quality issues Factory-arranged / Important Notes                                                                   After-sales service within the warranty period must meet the following three conditions a. From the date of product purchase, within the specified warranty period, under normal use conditions, the product experiences performance failures due to non-human factors; b. There has been no unauthorized disassembly, no modifications or additions not guided by the official manual, and no malfunctions caused by other human factors. c. Provide valid proof of purchase, serial number (SN), receipts and order numbers. Technique Category Main Components WarrantyPeriod FFF Printer Complete Machine Main Components and Standard CFS (excluding Wear Parts / Gifts / Consumable Parts) Subject to local policies and sales platform requirements. Wear Parts Extrusion Kit/Nozzle Kit (Hotend) 3 months Print platform (including glass/magnetic flexible steel plate, etc.) Nozzle/Heat Break/Heat Block/Gear (including Extrusion Gear) Timing Belt Kit / Pulley Kit Covers/top cover/front door kit/top panel kit Bearing accessory/heat sink/coupler kit/synchromesh gear/platform leveling knob 6 months Resin Printer Complete Machine Main Components (excluding Wear Parts / Gifts / Consumable Parts) Subject to local policies and sales platform requirements. Washing and Curing Machine Main Components (excluding Wear Parts / Gifts / Consumable Parts) 12 months Wear Parts Optical engine, Print screen, LED beads, print platform, tray, acrylic cover 6 months 3D Scanner Complete Machine Machine and Related Components (excluding Wear Parts /Gifts/ Consumable Parts) Subject to local policies and sales platform requirements. Wear Parts USB adapter, calibration plate, scanning pad 3 months Laser Engraver Complete Machine Whole machine (3-month warranty for some parts, same as FFF Printer wear parts) Subject to local policies and sales platform requirements. Gift FFF Printer Storage card, USB drive, card reader, wrench, cutting pliers, screwdriver, scraper, filter mesh, resin, and random spare functional gifts such as nozzle wiper module, cutter push rod, limit switch clip, nozzle, PTFE, paper box, PE zip-lock bag, thermal grease, etc. No warranty Resin Printer Release film, resin, storage card, USB flash drive, card reader, wrench, scraper and other tools Laser Engraver Acrylic, goggles, paper card, focus bar, basswood board 3D Scanner 3mm/6mm calibration point (including other specifications) Consumable Parts Carbon air filter, desiccant, lubricating grease, gluestick, cutter, PTFE tube and connectors, insulation sleeve, universal tool kit, screw pack and other disposable items No warranty  

Within 30 calendar days from the next day after receipt, Creality provides exchange service to customers under one of the following conditions. √ The product was damaged during transportation and proof of damage can be provided by the shipping company; √ The product significantly differs from the original product description in one or multiple important aspects. (Proof required) √ The product has non-artificial functional or structural damage that cannot be repaired. Important Notes                                                                   1. Machines that meet exchange conditions and customers who provide valid proof of purchase are eligible for exchange within the valid time frame. Beyond this time frame, exchange policy does not apply, but customers can still enjoy free after-sales service within the warranty period; 2. If the customer fails to return the original product after exchange, or if the returned product is determined by after-sales inspection to have appearance damage, missing items, or damage caused by improper packaging, the related costs shall be borne by the customer. The specific cost details shall be based on professional after-sales inspection and assessment. 3.If accessories/parts purchased separately that are determined by Creality after-sales inspection to have functional or structural issues not caused by human factors, and meet the warranty policy or have shipping errors, missing items, clear discrepancies between received accessories/parts and advertised descriptions (proof required), or shipping damage (with provided proof of damage), exchange requests can be submitted within 30 calendar days from the next day after receipt. We have the right to refuse the customer's exchange request in the following cases: × Requests for exchange made beyond 30 calendar days from the next day after receipt; ×Unable to provide valid proof of purchase or documentation during exchange, or documents are forged or altered; ×Exchange products are incomplete or have exterior damage caused by human factors; × No quality issues are found after inspection by Creality After-sales Department; × Quality issues resulting from collisions or burn-outs not caused by inherent product defects, as well as those arising from unauthorized modifications, entry of foreign substances (such as water), incorrect installation or use and operation not in accordance with the instruction manual; × Tearing, altering, or defacing labels, machine serial numbers, waterproof markings, anti-counterfeiting marks, or similar identifiers; × Product damage caused by force majeure such as fire, flood, lightning, traffic accidents, etc.; × Failure to ship the relevant product within 14 calendar days after confirming the exchange service with Creality; × Product damage during transportation, requesting exchange but unable to provide damage certificate issued by the shipping company; × Other situations described in the policy.