There are differences in various machines’ heating tube, size of hotbed, supply of power, definition of heating environment to develop the difference of heating curves.

In any one of the following situations, warranty service wiill not be provided: × The product has exceeded its warranty period (the validity period is determined from the next day after the customer receives the product until the time of reporting the issue/local warranty period regulations are used as the criterion to determine if it's overdue); ×Unable to provide valid warranty card and product serial number; ×Damage caused by incorrect installation, use, and operation not in accordance with the instructions manual, or liquid ingress. × Damage or malfunction caused by using the product in non-specified working environments; ×Product failure or damage caused by abuse (exceeding workload, etc.) or improper maintenance (moisture, mold, liquid ingress, immersion, etc.); ×Product failure or damage caused by force majeure (such as flood, earthquake, lightning, flood, etc.); ×Unable to provide official purchase proof or documents within the warranty period, or falsifying and altering documents. × Product serial number, factory label, warranty card or other marks are torn, altered or tampered with during the warranty period; × Hardware or software malfunctions caused by flashing third-party firmware on the product without authorization during the warranty period. ×. Unauthorized modifications or additions to the product not guided by official instructions during the warranty period; × Products repaired by unauthorized service points; × Natural wear and tear caused by normal product use that does not affect product functionality; damage to components caused by normal wear and tear. ×Accessories/parts installed on non-specified compatible products and accessory/parts malfunctions caused by main equipment failure; ×Equipment failure or damage caused by using non-original parts or low-quality filaments.

Within 14 calendar days from the next day after receipt, refund and return service can be provided if one of the following conditions is met: The product packaging, accessories/parts, tools, gifts, manuals, labels are complete and without any artificial damage (such as scratches, stains, cracks, deformation, etc.), which does not affect resale. Recurrence of product quality issues not caused by human factors within 14 calendar days after receiving an exchanged product. Before the order is shipped, customers can contact customer service to cancel the order, and refunds for cancelled orders are usually processed within a week. If the order has been shipped and logistics interception fails, when customers request order cancellation, they need to wait for the rejected product to return to the warehouse for inspection before the refund is processed (completed within one week). ✱If you buy products from platforms such as Amazon, eBay, Temu and so on, the refund and return request is subject to sales platform requirements. Important Notes Valid product manufacturing code, purchase certificate, order number, contract, invoice, etc. must be provided; If customers request a return due to personal reasons such as dislike, unwanted purchase, wrong order, improper use, or dissatisfaction with the product, and meet the return and refund service policy requirements, they can apply for return and refund. Customers shall bear the related return shipping costs (including other additional fees) and risks during return transportation. After inspection by Creality's after-sales department, if the returned product has exterior damage, missing accessories/parts, or damage caused by improper packaging during shipping, the customer shall bear the corresponding costs. The specific damage and costs will be assessed by professional after-sales staff after receiving the returned item. If Creality or authorized dealers determine through after-sales inspection that the return is not due to quality issues, and it is found that the customer has used filament, the customer shall bear the cost of the filament. Since the packaging carton or packing wooden frame cannot be reused after returning to the factory, customers need to bear the packaging cost. The specific loss and cost need to be tested and calculated by professional after-sales personnel after returning. Creality may delay the refund until receiving the returned goods from the customer or proof of returned goods. Once Creality receives and confirms the goods without any issues, the refund will be processed through the original payment method to the customer's account. For separately purchased accessories/parts, if Creality after-sales service determines that functional or structural issues are not caused by human factors and the accessory/parts meets the warranty policy. Or the packaging is intact and undamaged, the accessory is fully functional, all components and gifts are complete, and the item's condition does not affect resale, the customer may apply for a return and refund within 14 calendar days from the next day after receipt. In any of the following situations, Creality reserves the right to reject the customer's refund and return request. If a refund request is made more than 14 calendar days after the date of receipt without a legal basis; After the customer returns the goods, the original product cannot be shipped out, or the returned product is incomplete or the appearance is damaged due to human factors (such as damage, scratches, cracks, deformation, etc.), or items are missing or damaged, including accessories/parts, tools, gifts, packaging, etc., as well as damage to the product due to failure to pack and mail according to the original packaging method; Unable to provide valid proof of purchase or documents for return, or forging/altering documents; Quality issues not caused by the product's inherent quality, including collisions, burn-outs, as well as quality problems resulting from unauthorized modifications, entry of foreign substances (such as water, oil, etc.), incorrect installation, or use and operation not in accordance with instructions; Tearing off, altering labels, machine serial numbers, or anti-counterfeiting marks; Product damage caused by force majeure factors such as fire, flood, lightning, traffic accidents, etc. After confirming the return service with Creality, the corresponding product was not shipped within 14 calendar days;

Creality does not currently support a unified global cross-regional repair service. If you require product repair, please first contact the channel through which you purchased the product or our official customer service to confirm whether local offline repair services are available in your region. For cases confirmed by Creality after-sales support as meeting warranty conditions and still within the warranty period, Creality will provide you with the corresponding replacement parts and official repair guidance tutorials to protect your legitimate warranty rights. If it is determined that the product malfunction was caused by human factors but still qualifies under the free repair service policy, you will not be required to pay for the repair service; however, you will be responsible for the cost of any replaced parts. When processing a warranty claim, you will also be required to provide materials such as the product serial number (SN) and valid proof of purchase for warranty eligibility verification. For defective complete units or components that have been repaired or replaced, Creality reserves the right, in accordance with applicable local laws and regulations and legitimate warranty claims, to require you to retain or return the defective unit/components, with the associated costs borne by Creality. Recovered items will be used solely for compliant technical purposes such as product defect traceability, in-depth failure analysis, and product quality improvement, and all related operations will fully comply with local laws and regulations concerning consumer rights protection, data management, and waste management. (This clause does not limit any inherent repair rights you are entitled to under local statutory consumer protection laws. If local laws impose special mandatory provisions regarding the return of parts, such local legal provisions shall take precedence.) In any of the following circumstances, Creality reserves the right to reject product repair requests: The product has exceeded its economical repair coverage; Unable to provide valid proof of purchase, serial number (SN), receipts and order numbers. Damage caused by incorrect installation, use, and operation not in accordance with the instructions, manual, or liquid ingress. Quality issues not caused by the product's inherent quality, including collisions, burn-outs, as well as quality problems resulting from unauthorized modifications, entry of foreign substances (such as water, oil, etc.), incorrect installation, or use and operation not in accordance with instructions; Tearing off, altering labels, machine serial numbers, or anti-counterfeiting marks; Product damage caused by force majeure factors such as fire, flood, lightning, traffic accidents, etc. Natural wear and tear caused by normal product use that does not affect product functionality; damage to components caused by normal wear and tear.

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