There are differences in various machines’ heating tube, size of hotbed, supply of power, definition of heating environment to develop the difference of heating curves.

Provide a brief introduction to the Creality Print slicing parameter settings, including choosing system presets , setting and saving user presets, to help you better complete your 3D printing.

Within 30 calendar days from the next day after receipt, Creality provides exchange service to customers under one of the following conditions. The product was damaged during transportation and proof of damage can be provided by the shipping company; The product significantly differs from the original product description in one or multiple important aspects. (Proof required) The product has non-artificial functional or structural damage that cannot be repaired. ✱If you buy products from platforms such as Amazon, eBay, Temu and so on, the exchange service request is subject to sales platform requirements. Important Notes Machines that meet exchange conditions and customers who provide valid proof of purchase are eligible for exchange within the valid time frame. Beyond this time frame, exchange policy does not apply, but customers can still enjoy free after-sales service within the warranty period; If the customer fails to return the original product after exchange, or if the returned product is determined by after-sales inspection to have appearance damage, missing items, or damage caused by improper packaging, the related costs shall be borne by the customer. The specific cost details shall be based on professional after-sales inspection and assessment. If accessories/parts purchased separately that are determined by Creality after-sales inspection to have functional or structural issues not caused by human factors, and meet the warranty policy or have shipping errors, missing items, clear discrepancies between received accessories/parts and advertised descriptions (proof required), or shipping damage (with provided proof of damage), exchange requests can be submitted within 30 calendar days from the next day after receipt. In any of the following circumstances, Creality reserves the right to reject customer's exchange requests: Requests for exchange made beyond 30 calendar days from the next day after receipt; Unable to provide valid proof of purchase or documentation during exchange, or documents are forged or altered; Exchange products are incomplete or have exterior damage caused by human factors; No quality issues are found after inspection by Creality After-sales Department; Quality issues resulting from collisions or burn-outs not caused by inherent product defects, as well as those arising from unauthorized modifications, entry of foreign substances (such as water), incorrect installation or use and operation not in accordance with the instruction manual; Tearing, altering, or defacing labels, machine serial numbers, waterproof markings, anti-counterfeiting marks, or similar identifiers; Product damage caused by force majeure such as fire, flood, lightning, traffic accidents, etc.; Failure to ship the relevant product within 14 calendar days after confirming the exchange service with Creality; Product damage during transportation, requesting exchange but unable to provide damage certificate issued by the shipping company;

To protect your rights and avoid additional charges, please strictly follow the packaging guidelines below when returning products for after-sales service: Please retain the original packaging: The original factory packaging (carton and internal cushioning materials) provides the best protection. When returning or exchanging products, please pack and ship them back exactly as they were in the original packaging. (Shipping costs: For returns or exchanges due to product quality issues within the warranty period, Creality will cover the round-trip shipping costs); however, customers are responsible for ensuring safe packaging during transit. If products are not returned in accordance with the original packaging specifications, resulting in damage during transit or additional packaging material consumption, the related costs shall be borne by the customer: Damage compensation: If products are damaged during transit due to not being packed in the original packaging, the customer shall bear the associated losses and repair costs. Packaging depreciation fee: Since the packaging cartons, wooden frames, and other materials returned to the factory are single-use consumables that cannot be reused, customers will be required to bear the corresponding packaging costs.

A brief introduction to the interface layout of Creality Print to help you understand and familiarize with the functions of each module.

Learn how to install Creality Print, set up your printer, import models, and complete your first 3D print in just a few simple steps.

How to get log and dmp files when Creality Print 6.x crashes

Warranty Statement This Warranty Policy may be updated from time to time to reflect changes in applicable laws, regulations, products, services, or business practices. We will use commercially reasonable efforts to notify you of any material changes before such changes become effective, including by publishing the updated version on our official website. We will provide separate clarification regarding the effective date of the warranty policy. Your continued use of our products or services after the effective date of the updated Warranty Policy constitutes your acceptance of the updated Warranty Policy, to the extent permitted by applicable law. Creality 3D reserves the right to update or modify this after-sales service policy periodically, and will promptly publish updates on official platforms. Please stay informed of any changes. If you access or use our services or products, it will be deemed that you agree to this policy. Creality 3D reserves all final interpretation rights. 1. Important Notes  After-sales service within the warranty period must meet the following conditions a. From the date of product purchase, within the specified warranty period, under normal use conditions, the product experiences performance failures due to non-human factors; b. There has been no unauthorized disassembly, no modifications or additions not guided by the official manual, and no malfunctions caused by other human factors. c. Provide valid proof of purchase, serial number (SN), receipts and order numbers. d. Provide a brief description of the issue with the product, along with supporting evidence such as photos, videos, log files, or other relevant documentation. Need help? Get technical support from our team. 2. Warranty Policy Standard Warranty Period The Standard Warranty Period applies to the core components of the main product unit, excluding consumable and wear-and-tear parts, and varies depending on the country or region of purchase:   Switzerland, Iceland, Norway, and European Union member states/regions: 24 months   All other countries and regions: 12 months 3. Limited Warranty Certain components are subject to normal wear during regular use and are covered by a Limited Warranty. Wear-and-tear parts for FFF printers and multi-colour printing devices are covered by a 3-month Limited Warranty. Wear-and-tear parts for resin printers, 3D scanners, and laser engravers are covered by a 6-month or 12-month Limited Warranty, depending on the product model. Additional Information   FFF printers and multi-colour printing devices differ significantly from resin printers, 3D scanners, and laser engravers in terms of operating principles and applications. The Limited Warranty Period may vary among different product categories. For example, the UV laser module used in laser engravers operates at a shorter wavelength and higher energy level than blue or red laser modules. As a result, these components naturally experience a higher rate of wear and a shorter service life under comparable operating conditions. 4. Warranty Exclusions This Warranty Policy does not cover: Consumable Items  Consumables are components or materials that naturally deteriorate or are consumed during normal use and therefore are not covered by a separate warranty. Consumables include, but are not limited to, printing materials, cleaning accessories, lubricating grease, and other normal wear items. Please refer to the Warranty Parts List for details. Complimentary Items Accessories, gifts, promotional items, or other value-added items provided free of charge with the product are not covered under this Warranty Policy. Please refer to the Warranty Parts List for details. Exception   If an item otherwise excluded from warranty coverage fails while the main product remains within the applicable Standard Warranty Period, and Creality's authorised after-sales inspection confirms that the failure resulted from a defect in materials or workmanship, Creality may, at its sole discretion, provide a replacement or another appropriate remedy. The final resolution shall be based on the official inspection results. Warranty Parts List   Technique Category Main Components Warranty Period FFF Printer Complete Machine Main components excluding Wear Parts, Consumable Parts, and free gifts Switzerland/Iceland/Norway and EU countries: 24 months; other countries and regions: 12 months Wear Parts Front Door Kit/Top Glass Panel 3 months Hotend Kit (Nozzle Kit) Extruder kit (excluding extruder gear) Consumable Parts Activated Carbon Filtration/Desiccant/Lubricating Grease/Glue No warranty period Stick/Cutter/PTFE Tube +Tube Connector/Magnetic Flexible Build Plate/Nozzle/Extrusion Gear/Hotend Silicone Sleeve, Nozzle wiper adhesive tape and Other disposable items Gift Storage Card/USB flash drive/Card Reader/Wrench/cutting plier/General Tool Kit/screwdriver/scraper and Random backup functional gifts/such as Nozzle Wiper Module/Nozzle Wiper Adhesive Tape/Filament/cutter push rod/limit buckle/cardboard box/PE zip lock bag/Thermal Grease/Lubricating Grease/Activated Carbon Filtration/Desiccant/Glue Stick/Glue stick (solid glue)/Nozzle/Cutter/PTFE Tube +Tube Connector and Pneumatic Connector Multi-color printing equipment (CFS series/Nano, etc.) Complete Machine Main components excluding Wear Parts, consumable Parts, and free gifts Switzerland/Iceland/Norway and EU countries: 24 months; other countries and regions: 12 months Wear Parts Filament feeding and unloading kit (including left and right components) 3 months Front/Rear Tray Drive Shaft Kit Drive/Driven Gear (with Hub Outlet) Tool head hub outlet assembly Filament rack kit Consumable Parts Desiccant, PTFE and connectors, communication module rear adhesive tape, cutter No warranty period Gift Tool kit (wrench, etc.), PTFE fixing part, USB cable fixing part, guide sleeve, lubricating grease, cable tie, USB drive, paper waste bin Resin Printer Complete Machine Main components excluding Wear Parts, Consumable Parts, and free gifts Switzerland/Iceland/Norway and EU countries: 24 months; other countries and regions: 12 months Wear Parts Print screen, resin vat (without release film), build plate 6 months LED bead 12 months Consumable Parts / No warranty period Gift Printing material (resin), release film, storage card, USB flash drive, card reader, wrench, scraper, paper funnel, gloves and other tools Laser Engraver Complete Machine Main components excluding Wear Parts, consumable Parts, and free gifts Switzerland/Iceland/Norway and EU countries: 24 months; other countries and regions: 12 months Wear Parts UV Purple Light Laser Module 12 months Consumable Parts / No warranty period Gift Filament package, tool kit, honeycomb board, engraver lens, engraver riser column, smoke tube, storage card, USB drive, card reader, lubricating grease, fixed focus strip, goggles, engraver lens, etc.   3D Scanner Complete Machine Main components excluding Wear Parts, Consumable Parts, and free gifts Switzerland/Iceland/Norway and EU countries: 24 months; other countries and regions: 12 months Wear Parts Calibration board, data cable, USB-C adapter, wireless box, wireless network card, marker ball 6 months   Phone clip, gimbal, tripod No warranty period Consumable Parts Scanner markers, wrench, quick-release plate, turntable, near-infrared filter No warranty period Gift /  

Please refer to the chart below for details regarding shipping arrangements for product exchanges and returns. Business Type Problem Category Return Shipping Fee Outbound Shipping Fee Product Exchange Service Non-quality issues Customer-arranged Factory-arranged Quality issues Factory-arranged Factory-arranged Product Return Service Non-quality issues Customer-arranged / Quality issues Factory-arranged /   Note: The updated Warranty Policy will take effect on August 1, 2026.

Troubleshooting for K2 Series Network Connection Failure