1. 1-year Limited Warranty begins from the date you purchase your product.
2. 3-months Limited Part Warranty for consumable parts. (nozzle module, glass platform, etc)
3. No warranty for Product Gifts（TF card, USB cable, wrench, spatula, pliers, etc）
Note: Evidence of the purchase date shall be provided to CREALITY.
Any defects in material, the workmanship of your product will be covered until you provide any relating documents and information, including but not limited to:
#1: The user of the product is in the country of purchase
#2: A defective product is a CREALITY product
#3: Date of purchase
CREALITY does not guarantee the service as a result of:
1. The proof of purchase being altered or made illegible.
2. The product label; or serial number on the product being altered or made illegible. Accidental damage, faults caused by abuse, neglect, careless operation, or any handling operation which are not in conformance with the CREALITY user manual.
3. Use for anything other than normal domestic use purposes. (e.g. commercial or leasing purposes)
4. Use of parts not assembled in accordance with the instruction.
5. Damages including, but not limited to damages caused by animals, lightning, abnormal voltage, water or fire, natural disaster, or transportation.
6. Normal wear of accessories or consumables for use as a nozzle module.
7. Repair or modification carried out by an unauthorized service organization other than CREALITY authorize.
8. If there is any doubt, please contact CREALITY Service for clarification.
You could contact us via email: [email protected] or by calling: +86 755 3396 5666 Monday through Sunday (AM 8: 30—PM 8: 45，Beijing Time Zone) for any assistance with the product.
This warranty is exclusive and in lieu of any other warranties either oral or written. any implied warranties which may arise by operation of law, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the one-year duration from the date of purchase as described above.
Creality is not liable for incidental or consequential damages of any nature associated with the use of this product. Creality’s liability will not exceed the purchase price of the product. some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. some states do not allow limitations of how long an implied warranty lasts so the above limitation may not apply to you.
Note: Please keeps your original proof of purchase in the event of a warranty claim. if there is any dispute over this warranty, it shall first be resolved by negotiation. this warranty will be governed by the laws of the country in which your product was originally purchased if negotiation fails.
1. Please register online at www.creality.com with your model name/serial number, and proof of purchase.
2. Submit your service request online at https://www.creality.com/pages/service-center Request with your latest contact information.
3. CREALITY senior service staff will contact you by email or phone. Most issues are rectified directly.
All work will be carried out by CREALITY or its authorized agents.
1. For the E-Commerce platform, please apply for a return and refund from your purchase platform and may vary on different platforms, countries, and areas. Please contact your seller for more details.
2. For local distributors, please priorly contact our local seller for any return and refund and may vary in different countries and areas.
3. For any return, the product shall be carefully wrapped with no damage, All the items in the return package as a machine, accessory, tools shall be completely included. The cost shall be bear by the client for any missing parts in the return package.
4. Any refund or return shipping cost incurred by the wrong purchase or dissatisfaction shall be bear by the client.
5. CREALITY requires the return of any defect units before replacement. After receiving the returned unit, the new will be arranged.
1. During the warranty period, your machine will be serviced free of charge if it is found to be defective due to faulty material, workmanship, or function.
2. Parts Replace service is provided by CREALITY through our distributor and E-Commerce platform in the global market and return-to-factory repair service is provided in Mainland China now.
3. Online Service Apply is also available by CREALITY. Please submit your service request online at Support/Service Center with your latest contact information.
4. For any repair and parts replacement service, please follow our warranty policy including the purchase proof.
1. Please enjoy our technical support after purchase the product while product documents as user manual attached in the SD card for instruction.
2. Please provide the product Serial Number when applying for technical support online or by Email which is reached to CREALITY directly.