Frequently Asked Question


Frequently Asked Question

Ender Series

  • Ender-3 S1
  • Ender-3 V2
  • Ender-3 Max
  • Ender-3 Pro
  • Ender-3

Ender-3 S1

  • Does the Z-axis limit switch need to be installed?
    Z-axis limit switch as the default accessory does not need to be installed. The Z-axis limit switch needs to be installed only if it is determined that the CR Touch is damaged and cannot be used.
  • Automatic leveling (after receiving the printer)
    1. Using the CR Touch automatic leveling, you need to check the Z-axis compensation value after leveling is finished. Enter “Prepare Z-axis compensation”, adjust the Z-axis compensation value and move the Z-axis, making the height of the nozzle to the platform is almost the thickness of a piece of A4 paper (0.08-0.1mm). Click the knob to confirm and the whole leveling is completed. For more details, please refer to the leveling video and the handbook.

    2. When the inclination of the whole platform is greater than 2mm, the automatic leveling steps mentioned above are not applicable and you need to use auxiliary leveling.

    2.1. Using the CR Touch automatic leveling, you need to check the Z-axis compensation value after leveling is finished. Enter “Prepare Z-axis compensation”, adjust the Z-axis compensation value and move the Z-axis, making the height of the nozzle to the platform is almost the thickness of a piece of A4 paper (0.08-0.1mm). Click the knob to confirm and the whole leveling is completed. For more details, please refer to the leveling video and the handbook.

    2.2. When the inclination of the whole platform is greater than 2mm, the automatic leveling steps mentioned above are not applicable and you need to use auxiliary leveling.
    a) Enter "Control -Reset configuration" to reset the printer parameters.
    b) Enter “Prepare - Auto Home”, return to the starting position.
    c) Enter “Prepare - Move - Move Z” to clear the value.
    d) Enter “Prepare - Disable stepper” to deactivate all motors.
    e) Enter "Prepare - Z-offset", move Z-axis (>3mm), adjust the value of z-axis compensation so that the height of the nozzle to the platform is almost the thickness of a piece of A4 paper (0.08-0.1mm). Click the knob to confirm, the center point leveling is completed.
    f) With the knob at the bottom of the hot bed, manually adjust the nozzle and make sure it’s of the same height to the four corners of the platform. For more details, please refer to the leveling video and the handbook.

    2.3. If the CR Touch is broken and can only use manual leveling, the Z-axis limit switch is required to be installed.
    a) Enter “Control - Reset configuration” to reset the printer parameters.
    b) Enter “Prepare - Auto Home”, return to the starting point.
    c) Enter into “Prepare - Disable stepper” to deactivate all motors.
    d) Enter into " Prepare - Z-offset ", move Z-axis (>3mm), adjust the value of z-axis compensation, so that the height of the nozzle to the platform is almost the thickness of a piece of A4 paper (0.08-0.1mm). Click the knob to determine, the center point leveling is complete.
    e) With the knob at the bottom of the hot bed, manually adjust the nozzle and make sure it’s of the same height to the four corners of the platform. For more details, please refer to the leveling video and the handbook.

Ender-3 V2

  • Ender-3 V2 3D Printer Basic Parameters
    1. What's the machine's print size? 
    Length/Width/Height:220*220*250mm

    2. Does this machine support two-color printing?
    It's a single nozzle structure, so it doesn't support two-color printing.

    3. What's the printing accuracy of the machine?
    The standard configuration is a 0.4mm nozzle, which can support an accuracy range of 0.1-0.4mm

    4. Which filaments support printing in the machine?
    It supports printing the PLA、TPU、carbon fiber and other linear filaments.

    5. How is the power consumption of the machine?
    The overall rated power of the machine is 270W, and the power consumption is lower.
  • Ender-3 V2 3D Printer Operation
    1. How to load filament into the machine?
    Please turn on the machine, click the button of control, select the button of temperature, and the nozzle temperature is setting 200 degrees Celsius.  

    When waiting for the temperature to rise, please cut the front end of the consumables at a 45-degree angle and hang the filaments on the material rack.

    Press the extrusion spring and insert the filament until the nozzle along the extrusion. When the temperature is up to the target temperature, the filament will come out of the nozzle, and complete loading the filament. 

    2.How to replace the filament?
    Please hold the nozzle at 200 degrees Celsius at first, then pinch the extrusion clamp to push the old filaments forward and pull it out quickly, while preheating the nozzle and withdraw the filament quickly and feed the new filament.

Ender-3 Max

  • Creality Ender-3 Max 3D Printer Basic Parameters
    1.What's the machine's print size?
    Length/Width/Height:300*300*340mm

    2.What's the printing accuracy of the machine?
    The standard configuration is a 0.4mm nozzle, which can support an accuracy range of 0.1-0.4mm

    3.Does the machine have a material breakage detection function?
    No, it doesn't support it.

Ender-3 Pro

  • Ender-3 Pro 3D Printer Basic Parameters
    Printing Size: 220*220*250mm
    Printing Speed: ≤180mm/s, normal 30-60mm/s
    Filament: 1.75mm PLA, ABS, Wood, TPU, Gradient color, carbon fiber, etc.
    Working Mode: Online or SD card offline
    File Format: STL, OBJ, AMF
  • Ender-3 Pro 3D Printer Operation
    1. How to judge that the belt has been adjusted?  
    Please move the X/Y axis back and forth or feel the tension of the belt with your hands.  

    2. Does the machine support Chinese and English to switch in the same firmware?  
    Nope. You need to flash the corresponding firmware to catch what you want.  

    3. Where is the Ender-3 consumable rack installed?  
    The filament rack is fixed above the gantry rack. put the filament rack vertically on it. and it can be used after the screws are locked.  

    4. Can the nozzle be moved manually?  
    Select to turn off the stepper motor to manually move the nozzle.

    5. What is the nozzle diameter?
    0.4mm by default, other specifications such as 0.2, 0.6, 0.8 can be replaced.

Ender-3

  • Ender-3 3D Printer Basic Parameters
    Modeling Technology: FDM (Fused Deposition Modeling)
    Printing Size: 220x220x250mm
    Printing Speed: 180mm/s
    Filament: 1.75mm PLA, TPU, ABS
  • Ender-3 3D Printer Operation
    1. Do I need to turn off the Ender-3 after printing?
    Please turn off the machine when you do not want to continue to print the models.

    2. How to load filament into Ender-3?
    Please heat the nozzle to 200 degrees Celsius at first; then use cutting pliers to cut and straighten the front end of the filament at a 45-degree angle; and then open the extrusion clamp, pass the filament into the extruder kit along with the cut-off detection aperture; until the filaments flow out from the machine nozzle.

    3. How to replace the filament?
    Please heat the nozzle at 200 degrees Celsius at first, then pinch the extrusion clamp to push the old filaments forward and pull it out quickly, while preheating the nozzle and withdraw the filament quickly and feed the new filament.

    4. If the printed model is relatively large, can the machine work continuously?
    Please rest assured to print, the machine can print up to 200 hours continuously.

    5. The model is almost finished printing, but what should I do if the power is cut off suddenly?
    The machine has the function of continuous power off, it can continue printing when the power is restored normally.

    6. Is the machine noisy when working?
    When the machine is working, it will not produce a particularly loud sound.

    7. Can I print ABS filament?
    ABS filament has a high-temperature requirement, and it needs to be in a constant temperature environment when printing. In general, we do not suggest direct printing.
  • About Other Ender-3 Related Problems
    1. How to deal with the problem of warping during printing?
    The temperature of the hotbed can be set to 50-60 degrees Celsius, re-leveling, the nozzle, and the hotbed are kept at a thickness of A4 paper, and the printing area is coated with solid glue.

    2. How to get the model?  
    Available through 3D scanner, own modeling, website download (crealitycloud)    

    3. How to maintain the printer?  
    Please clean the fan blades, apply lubricant (grease) to the lead screw and clean the throat (3-6 months) regularly.  

    4. How long is the after-sales warranty?  
    The machine is guaranteed for one year and the nozzle kit is guaranteed for three months.  

    5. How to deal with platform and nozzle shaking?  
    Tighten the eccentric nut, adjust the hotbed platform nut.  

    6. What should I do if the knob operation fails?  
    #1. Gently pull the rotating button out 2mm;
    #2. Replace the button or screen.  

    7. What should I do if the model cannot be removed?  
    Heat the hotbed to 60~70 degrees Celsius, and then shovel a little bit from the edge with a spatula.  

    8. The machine is printing without any filaments. What happens?  
    #1. Please check the extrusion gear on the motor is loose or not. If yes, please tighten the top screw;
    #2. Check the filaments are knotted or stuck and straighten out the filaments;
    #3. If the plug is blocked, you need to clean the throat.

Ender Series

  • Ender-3 S1

    • Does the Z-axis limit switch need to be installed?

      Z-axis limit switch as the default accessory does not need to be installed. The Z-axis limit switch needs to be installed only if it is determined that the CR Touch is damaged and cannot be used.
    • Automatic leveling (after receiving the printer)

      1. Using the CR Touch automatic leveling, you need to check the Z-axis compensation value after leveling is finished. Enter “Prepare Z-axis compensation”, adjust the Z-axis compensation value and move the Z-axis, making the height of the nozzle to the platform is almost the thickness of a piece of A4 paper (0.08-0.1mm). Click the knob to confirm and the whole leveling is completed. For more details, please refer to the leveling video and the handbook.

      2. When the inclination of the whole platform is greater than 2mm, the automatic leveling steps mentioned above are not applicable and you need to use auxiliary leveling.

      2.1. Using the CR Touch automatic leveling, you need to check the Z-axis compensation value after leveling is finished. Enter “Prepare Z-axis compensation”, adjust the Z-axis compensation value and move the Z-axis, making the height of the nozzle to the platform is almost the thickness of a piece of A4 paper (0.08-0.1mm). Click the knob to confirm and the whole leveling is completed. For more details, please refer to the leveling video and the handbook.

      2.2. When the inclination of the whole platform is greater than 2mm, the automatic leveling steps mentioned above are not applicable and you need to use auxiliary leveling.
      a) Enter "Control -Reset configuration" to reset the printer parameters.
      b) Enter “Prepare - Auto Home”, return to the starting position.
      c) Enter “Prepare - Move - Move Z” to clear the value.
      d) Enter “Prepare - Disable stepper” to deactivate all motors.
      e) Enter "Prepare - Z-offset", move Z-axis (>3mm), adjust the value of z-axis compensation so that the height of the nozzle to the platform is almost the thickness of a piece of A4 paper (0.08-0.1mm). Click the knob to confirm, the center point leveling is completed.
      f) With the knob at the bottom of the hot bed, manually adjust the nozzle and make sure it’s of the same height to the four corners of the platform. For more details, please refer to the leveling video and the handbook.

      2.3. If the CR Touch is broken and can only use manual leveling, the Z-axis limit switch is required to be installed.
      a) Enter “Control - Reset configuration” to reset the printer parameters.
      b) Enter “Prepare - Auto Home”, return to the starting point.
      c) Enter into “Prepare - Disable stepper” to deactivate all motors.
      d) Enter into " Prepare - Z-offset ", move Z-axis (>3mm), adjust the value of z-axis compensation, so that the height of the nozzle to the platform is almost the thickness of a piece of A4 paper (0.08-0.1mm). Click the knob to determine, the center point leveling is complete.
      e) With the knob at the bottom of the hot bed, manually adjust the nozzle and make sure it’s of the same height to the four corners of the platform. For more details, please refer to the leveling video and the handbook.
  • Ender-3 V2

    • Ender-3 V2 3D Printer Basic Parameters

      1. What's the machine's print size? 
      Length/Width/Height:220*220*250mm

      2. Does this machine support two-color printing?
      It's a single nozzle structure, so it doesn't support two-color printing.

      3. What's the printing accuracy of the machine?
      The standard configuration is a 0.4mm nozzle, which can support an accuracy range of 0.1-0.4mm

      4. Which filaments support printing in the machine?
      It supports printing the PLA、TPU、carbon fiber and other linear filaments.

      5. How is the power consumption of the machine?
      The overall rated power of the machine is 270W, and the power consumption is lower.
    • Ender-3 V2 3D Printer Operation

      1. How to load filament into the machine?
      Please turn on the machine, click the button of control, select the button of temperature, and the nozzle temperature is setting 200 degrees Celsius.  

      When waiting for the temperature to rise, please cut the front end of the consumables at a 45-degree angle and hang the filaments on the material rack.

      Press the extrusion spring and insert the filament until the nozzle along the extrusion. When the temperature is up to the target temperature, the filament will come out of the nozzle, and complete loading the filament. 

      2.How to replace the filament?
      Please hold the nozzle at 200 degrees Celsius at first, then pinch the extrusion clamp to push the old filaments forward and pull it out quickly, while preheating the nozzle and withdraw the filament quickly and feed the new filament.
  • Ender-3 Max

    • Creality Ender-3 Max 3D Printer Basic Parameters

      1.What's the machine's print size?
      Length/Width/Height:300*300*340mm

      2.What's the printing accuracy of the machine?
      The standard configuration is a 0.4mm nozzle, which can support an accuracy range of 0.1-0.4mm

      3.Does the machine have a material breakage detection function?
      No, it doesn't support it.
  • Ender-3 Pro

    • Ender-3 Pro 3D Printer Basic Parameters

      Printing Size: 220*220*250mm
      Printing Speed: ≤180mm/s, normal 30-60mm/s
      Filament: 1.75mm PLA, ABS, Wood, TPU, Gradient color, carbon fiber, etc.
      Working Mode: Online or SD card offline
      File Format: STL, OBJ, AMF
    • Ender-3 Pro 3D Printer Operation

      1. How to judge that the belt has been adjusted?  
      Please move the X/Y axis back and forth or feel the tension of the belt with your hands.  

      2. Does the machine support Chinese and English to switch in the same firmware?  
      Nope. You need to flash the corresponding firmware to catch what you want.  

      3. Where is the Ender-3 consumable rack installed?  
      The filament rack is fixed above the gantry rack. put the filament rack vertically on it. and it can be used after the screws are locked.  

      4. Can the nozzle be moved manually?  
      Select to turn off the stepper motor to manually move the nozzle.

      5. What is the nozzle diameter?
      0.4mm by default, other specifications such as 0.2, 0.6, 0.8 can be replaced.
  • Ender-3

    • Ender-3 3D Printer Basic Parameters

      Modeling Technology: FDM (Fused Deposition Modeling)
      Printing Size: 220x220x250mm
      Printing Speed: 180mm/s
      Filament: 1.75mm PLA, TPU, ABS
    • Ender-3 3D Printer Operation

      1. Do I need to turn off the Ender-3 after printing?
      Please turn off the machine when you do not want to continue to print the models.

      2. How to load filament into Ender-3?
      Please heat the nozzle to 200 degrees Celsius at first; then use cutting pliers to cut and straighten the front end of the filament at a 45-degree angle; and then open the extrusion clamp, pass the filament into the extruder kit along with the cut-off detection aperture; until the filaments flow out from the machine nozzle.

      3. How to replace the filament?
      Please heat the nozzle at 200 degrees Celsius at first, then pinch the extrusion clamp to push the old filaments forward and pull it out quickly, while preheating the nozzle and withdraw the filament quickly and feed the new filament.

      4. If the printed model is relatively large, can the machine work continuously?
      Please rest assured to print, the machine can print up to 200 hours continuously.

      5. The model is almost finished printing, but what should I do if the power is cut off suddenly?
      The machine has the function of continuous power off, it can continue printing when the power is restored normally.

      6. Is the machine noisy when working?
      When the machine is working, it will not produce a particularly loud sound.

      7. Can I print ABS filament?
      ABS filament has a high-temperature requirement, and it needs to be in a constant temperature environment when printing. In general, we do not suggest direct printing.
    • About Other Ender-3 Related Problems

      1. How to deal with the problem of warping during printing?
      The temperature of the hotbed can be set to 50-60 degrees Celsius, re-leveling, the nozzle, and the hotbed are kept at a thickness of A4 paper, and the printing area is coated with solid glue.

      2. How to get the model?  
      Available through 3D scanner, own modeling, website download (crealitycloud)    

      3. How to maintain the printer?  
      Please clean the fan blades, apply lubricant (grease) to the lead screw and clean the throat (3-6 months) regularly.  

      4. How long is the after-sales warranty?  
      The machine is guaranteed for one year and the nozzle kit is guaranteed for three months.  

      5. How to deal with platform and nozzle shaking?  
      Tighten the eccentric nut, adjust the hotbed platform nut.  

      6. What should I do if the knob operation fails?  
      #1. Gently pull the rotating button out 2mm;
      #2. Replace the button or screen.  

      7. What should I do if the model cannot be removed?  
      Heat the hotbed to 60~70 degrees Celsius, and then shovel a little bit from the edge with a spatula.  

      8. The machine is printing without any filaments. What happens?  
      #1. Please check the extrusion gear on the motor is loose or not. If yes, please tighten the top screw;
      #2. Check the filaments are knotted or stuck and straighten out the filaments;
      #3. If the plug is blocked, you need to clean the throat.

CR Series

  • CR-10 Smart Pro
  • CR-6 SE
  • CR-30
  • CR-10 Smart

CR-10 Smart Pro

  • What kind of filaments are supported by the printer?