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Company News| Six Years of Glories, Creality Always in Pursuit of Providing Quality Products

In April, Creality 6th Anniversary themed “Transcending | Dream+” will be held in Shenzhen. The celebration will review the past and unveil the future strategy and the first batch of new products in 2020. Due to the COVID-19 epidemic, Creality will enjoy the celebration with all the 3D printing enthusiasts via online broadcasting on Facebook, Youtube, and Instagram.

Extraordinary six years full of success and challenges, opportunities and crises, Creality has achieved great honors from a nascent startup to leading enterprises. All success undoubtedly attributes to the stern pursuit of quality product and customer service.

Established in 2014, Creality has built a complete product line that covers FDM 3D printers, resin 3D printers, related 3D printing accessories including 3D scanners, 3D printing materials, and 3D printer parts. With six years of accumulated experience in 3D printing industry, Creality has set up professional market research team, product R&D team, and product manufacturing team who all are highly responsible for product quality control at different stages.

Every new product should have the capability of withstanding numerous tests by the market. Therefore, Creality researchers carry out thorough studies and researches before making the full plan for the new product development. The plan is drafted only when clearly knowing what we can benefit the market, what our customers want and need, and what we can improve in our next new product. Creality invites customers to participate in product quality control form the very beginning.

Boarding a 20,000㎡ production facility, 500 workers are making and assembling on 8 different production lines for 7/8, achieving an annual output of 500,000 pieces. All workers voluntarily follow standard production rules because they all know how important the product quality it is. A small screw can result in malfunctions of a 3D printer. Once finished on production lines, the complete product has to go through at least 8 times of tests including the product appearance, product functioning, and product packaging.

With all dedication invested in product quality, Creality products are all certified to CE, FCC, and ROHS standards. During the product presale, Creality Research Institute often invites 3D printing beginners and Creality distributors to trial on the new product so as to get customer feedback in advance. This activity always enables Creality to make timely adjustments and optimizations on the new-born 3D printer.

During the previous 6 six years, Creality devoted the utmost energy and attention to product quality control. The product quality of Creality 3D printers and related accessories has been proven by a lot more positive customer feedback. Since its release, Creality Ender-3 created a great craze among audiences and has become the first choice for 3D printing users especially the beginners. Creality CR-10 series has also been a legendary 3D printer in 3D printing communities. When searching Creality CR10 on Google and YouTube, users can get numerous results including news, reviews, and tutorials. Not only the customer feedbacks, but 3D printing industry media also praised a lot more awards to Creality 3D printers.

Quality awareness is the lifeline of the company. The great success that Creality has achieved during the last six years undoubtedly proves how correct the choice of sticking to product quality control policy. The product quality awareness can be also seen in how Creality service team deals with technical issues for customers in the post-sales process. 

In 2019, Creality has formulated the most complete service system covering product consulting service, technical support, and so on. Creality concluded FAQs, user guides on frequent technical issues, and the desirable upgrade functions during the long-term experience in contacting customers. Based on materials in hands, Creality develops new generation products with better performance for users. CR-10 V2 is such a good example that is designed with a most stable and firm structure and crafted with selected components and parts.

In the future, Creality will always insist on the standard product quality control policy by conducting thorough market research prior to the product development plan, going through repeated product test before debuting the market, and discovering and implementing all possible improvements on new-generation products. Bearing the spirit of the 3D printing industry evangelist, Creality will continue providing the most trusted product with great affordability.